At TaxiScrape, we provide ride price, waiting-time, route, and mobility data services for product teams, analysts, and operators. This Privacy Policy explains how TAG Systems LLC ("TaxiScrape", "we", "us", or "our") collects, uses, discloses, and protects information when you visit our website, use our products and services, contact us, or otherwise do business with us.
Please read this policy carefully. By using our website or services, you acknowledge that we handle information as described in this Privacy Policy.
Legal entity: TAG Systems LLC
Filing ID: 2024-001434749
Formed in: Wyoming, United States
Principal office: 30 N Gould St Ste R Sheridan, WY, Sheridan, WY 82801, USA
Mailing address: 1317 Edgewater Dr #2177, Orlando, FL 32804, USA
Contact: support@taxiscrape.com
What information do we collect?
We may collect and process the following categories of information:
- Information you provide to us: We collect information when you fill out a form, request pricing, create an account, request an API key, subscribe to updates, send us route lists, or contact us. This may include your name, email address, organization, role, billing details, communications, and any information you choose to provide.
- Information we collect when you do business with us: If you are a customer, prospective customer, vendor, contractor, supplier, or partner, we may process business contact information, billing records, transaction information, support requests, and related communications to manage the relationship.
- Information collected automatically: When you visit our website or use the services, we may collect technical information such as IP address, browser type, device information, operating system, referring URLs, pages viewed, links clicked, timestamps, API request metadata, logs, and approximate location derived from IP address.
- Cookies and analytics information: We use cookies and similar technologies to remember preferences, understand usage, improve performance, prevent abuse, and measure product and website activity. Our website uses PostHog analytics.
- Customer-controlled data: In connection with our services, customers may submit route data, location pairs, pickup and dropoff points, collection schedules, alert preferences, API queries, or other configuration data. Where we process this information on behalf of a customer, the customer determines what information is submitted and how it is used.
How do we use your information?
We may use information for the following purposes:
- to respond to inquiries, requests, and support messages;
- to create, authenticate, administer, and secure accounts and API access;
- to provide, operate, maintain, monitor, and improve the website and services;
- to process transactions, issue invoices, manage plans, and collect payments;
- to generate ride price, waiting-time, route, coverage, and other service outputs requested by customers;
- to diagnose bugs, detect abuse, prevent fraud, maintain security, and protect our rights and users;
- to analyze usage trends and improve navigation, documentation, functionality, performance, and customer experience;
- to send administrative messages, service notices, product updates, and occasional marketing communications where permitted;
- to enforce our Terms and other agreements; and
- to comply with legal, tax, accounting, and regulatory obligations.
How do we protect your information?
We use reasonable technical, organizational, and administrative safeguards designed to protect information from unauthorized access, disclosure, alteration, and destruction. These measures may include encrypted connections, access controls, logging, credential management, vendor review, backups, and least-privilege access practices.
No method of transmission or storage is completely secure. You are responsible for maintaining the security of your own devices, accounts, API keys, passwords, and network access.
Do we use cookies?
Yes. Cookies are small files placed on your device by websites or service providers. We use cookies and similar technologies to operate the website, understand how visitors use it, remember preferences, improve the services, and measure marketing or product performance.
You can usually configure your browser to refuse cookies or notify you when cookies are being set. If you disable cookies, some parts of the website or services may not function properly.
Do we disclose information to outside parties?
We do not sell your personal information. We may disclose information in the following circumstances:
- Service providers: We use trusted third parties for hosting, analytics, logging, backups, email, customer support, payments, security, and other operational services. We share information only as needed for those providers to perform services for us.
- Business transfers: If we are involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, information may be transferred or disclosed as part of that transaction.
- Legal and safety reasons: We may disclose information where we believe it is necessary or appropriate to comply with law, legal process, court orders, subpoenas, government requests, enforce our Terms, prevent wrongdoing, protect rights or property, or protect the safety of users or others.
- Aggregated or de-identified information: We may use and disclose aggregated or de-identified information for analytics, benchmarking, product development, marketing, and other business purposes where it does not directly identify you.
- With your direction or consent: We may disclose information when you ask us to do so or otherwise consent.
Third-party links and services
Our website or services may link to third-party websites, products, services, or platforms. Those third parties have their own privacy practices and policies. We are not responsible for their content, security, or privacy practices, and we encourage you to review their policies before providing information to them.
International transfers
We are based in the United States and may process information in the United States and other countries where we or our service providers operate. If you access the website or services from outside the United States, you understand that your information may be transferred to, stored in, and processed in countries that may have data protection laws different from those in your jurisdiction.
Your rights and choices
Depending on where you live, you may have rights to request access to, correction of, deletion of, portability of, or restriction of processing of personal information. You may also have rights to object to certain processing or withdraw consent where processing is based on consent.
To make a request, contact us at support@taxiscrape.com. We will consider and respond to requests in accordance with applicable law. We may need to verify your identity before completing a request.
You can unsubscribe from marketing emails by following the unsubscribe instructions in those messages or by contacting us. We may still send non-marketing messages, such as account, billing, security, or service notices.
Data retention
We retain information for as long as needed to provide the services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, improve our products, prevent abuse, and support legitimate business purposes.
Retention periods vary depending on the type of information and the reason we collected it. When information is no longer needed, we may delete, aggregate, de-identify, or archive it in accordance with our practices and applicable law.
Children's privacy
Our website and services are intended for business users and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will take appropriate steps to delete it.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the date above. Your continued use of the website or services after an update means you acknowledge the updated policy.
Contact us
If you have questions about this Privacy Policy or our privacy practices, contact us at support@taxiscrape.com or by mail at TAG Systems LLC, 1317 Edgewater Dr #2177, Orlando, FL 32804, USA.